Available at your site, or see “Calendar of Events” for scheduled classes.

Remodel Your Referral System
Workshop 4 & 8 Hour Formats
Tightening your Niche Market (1/2 hour).
Making connections, Building Referrals (1 hour).
Customer Incentives Plan of Action (1 hour).

The Staircase Principle
Applied to the Salesperson
Train yourself to see success and failure in a new way, be motivated by perceived failures, and find opportunities on plateaus.
Discover how your confidence affects your clients.
Learn how to frame your experience in a way that best serves your clients’ need for sound guidance through the buying, processes.
Learn how to communicate effectively with your clients through their perceived set backs in past transactions, leading them to success.

Pay Attention to Customers
Targeting Your Market
What does Customer Service mean?
What do consumers expect today?
Develop a strategy or personal policy for customer service complaints and rewards.
Identify and seek out your best customers.
Analyze your customer loyalty.

The Pareto Principle
80/20 Rule
An introduction to how a century old mathematical principle can affect business.
Use the Pareto Principle in all aspects of business.
Focus energy on work that creates results.
Learn to work smarter and not harder.
Better analyze and handle customer problems
Evaluate business decisions more effectively.

But…I Have a Few Objections
Dealing With Difficult People
Identify typical consumer objections.
Acknowledge the source of many objections.
Learn new methods to diffuse verbal criticism.
Practice various techniques to negotiate win-win situations.

3 Real Estate Clock Hours available for any of the above classes through Professional Direction, Inc.   Register Now

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